نشریه توسعه سازمانی پلیس
سال هفتم شماره 6 (پیاپی 33، بهمن و اسفند 1389)

Strategic planning provides the opportunities for organization to act according to innovative and creative approach to decide on its course of actions and have control over its future. Today in the world, strategic planning is considered a significant base for development and excellency of any organization. Today crisis is taken as a factual principle, no system can be in a state of long term, stable balance. Therefore while organization can not predict and plan exactly for future, they should be prepare to overcome many recognized threats to their vital resources and also to some unknown threats. This necessity can not be fulfilled except by strategic planning. This is an applied research article and has descriptive nature and due to different stages and conditions, documentary methods (library study) is used. From writer point of view, the primery agreement and establishment of common literatures are the beginig point for strategic planning process; the role of lower level managers and personnel along with organization top managers and commanders, strategic documents codification (task, mission, visions) and also the analysis of organization internal and external environments are among most significant stages that are necessary to be considered.

Strategic information systems planning are recognized as a vital subject in management; this fact is considered by many mechanisms to guarantee conformity with organizations and their needs in information technology activities. The success of Strategic information systems planning is reviewed from two perspectives. First view is consisted of four stages of alignment, analysis, cooperation and capabilities improvement. Second view considers Strategic information systems planning as a subordinate to success key factors in different contexts and administration approachs. This view stipulates that a combination of contexts and Strategic information systems planning approachs have modifiying effects on the main relation of success key factors and Strategic information systems planning; it is also the best predictor for Strategic information systems planning process long term success based on tripartite interactions among success key factors, approach and Strategic information systems planning contexts.

The purpose of the present research is to determine the share of safety feeling factors in defining changes that occurred to these feelings using factor analysis method. Accomplishing purpose of the research, the safety feeling scale was administered among 1420 citizens of Lorestan provine and the data were analyzed using factor analysis method. The variance percentage of each factor was considered as the weight and the significant of that factor by which changes that occurred to safety feeling factor were defined. The results indicated that the women safety feeling factor accounts for 55% of total safety feeling changes. The weight and significant of social safety feeling,life safety,individual economic safety and public economic safety factors were 23%,10%,6% and 6% of changes that occurred to safety feeling respectively. Therefore the main factor in controling the changes that influenced safety feeling is social safety and women safety factors which in sum account for about 78% of changes to safety feeling.

This article is intended to measure the relation between service quality and customers’ satisfaction from governmental organizations. Therefore the service quality of governmental organizations and the scale of customers’ satisfactions from service quality were studied. The consolidated evidences show that private sectors provide better services than public sectors. The public sectors, however, should always analyze and evaluate their products because the customers no longer accept dissatisfaction. So regarding the communication of administration policies of constitution article 44, the governmental organization should improve their services and pursuit the satisfaction of customers if they are going to stay on track. Based on service quality such as tangibility, realiability, responsivness, assurance and empathy, the article authors have analyzed the effect of each of these factors on the level of customers satisfaction. The results of research indicate that there is a direct and meaningful relation between service quality and customers’ satisfaction. The article proclaimed that the service quality of governmental organizations is lower than expected average and the customers’ satisfaction from provided services are also lower than expected average. However customers of governmental organization have expressed their satisfaction to empathy and the least satisfaction to responsivness from among other service quality factors respectively.

Today it has been proved that the success of an organization is dependent on a dynamic and integrated education system. only having such system; organization can keep pace with industry and social progress and development and enjoys a high position among other organizations. Such claim can never be made that education by itself is useful unless an evaluation is carried out on provided educations. Therefore in this article, descriptive method and educational evaluation and organization efficiency are used to study the education evaluation role in improvement of organization efficiency. The result of this article indicats that the comprehensive and complete evaluation can inform organization of education results efficiency. Evaluation can produce feedbacks by which the extent of education usefulness for attaining the intended targets understood. Likewise in regard to the results obtained from the education evaluation the weak and the strong points of organization can be inferred and be used for improvement and modification of methods. Therefore by so dinig a step is taken to improve organization efficiency.

Decades of historical review of mankind life indicated a sort of planning in provision of their daily needs; to the extent that it can be claimed that planning has been an ingredient of mankind nature. Islam religion as a holistic and comperehensive religion has regulated the life of Muslims to accomplish the real and eternal prosperity in hereafter. Therefore Islamic managers are in serious needs of planning to regulate organizational affaires. Religion has emphasized the necessity of suitable planning. Since in Islamic management the ultimate purpose is leading towards God, all plannings will serve that purpose. Other important purposes along with this purpose in Islamic management is to stand firmly for justice and appropriate distribution; without exact and comprehensive planning at the social and individual level and without focus on religion it will not be possible.Intricacy, exactness, priority, contemplation, thinking, suitable timetable, farsightedness, belief in possibility of problem solving, using other experience and counsultation with others, planning and God blessing are among ideal requirements in Islamic management principles. In this article the postion of planning from tradition and Quran verses are reviewed and the ideal postion of Islamic management to planning is explained.

Culture is the most powerful and intangible ingredient of performance management. Culture means various things to various people. Difficulty in managing culture primarily arises due to its intangibility; but at the same time influence of culture is all pervasive. Each individual is affected by culture. Thinking, feeling, perceiving and consequently behavior of people is influenced by the culture they live in. This difficulty grows when realization occurs that a particular culture very effective in the same organization in one location is proved to be the most ineffective in other location. This complexity can be dealt with adroitly when intricacies of culture management are understood and right interventions and drivers are adapted. In organizational context, culture wield enormous influence on decision making, communication, interpersonal relationships, collaboration, trust and openness, and the way an organization behaves and interacts within and outside. This implies that culture is the strongest determinant of organizational performance. Organization in their pursuit to achieve performance excellence must manage their culture professionally and in a scientific manner. This strategy akin to other strategies encompasses two interventions consisting of 10 drivers each. First intervention focuses on nurturing performance -oriented culture in organization. Applicatiojn of these 10 drivers with each of them delivering tangible results can make organizations culturally mature, strong and positive. The second intervention focuses on using this matured, strong and positive organizational culture to institutionalize performance management. Here also, 10 drivers form the structure and content of this intervention, application of which can drive institutionalization of performance management in a systematic and professional fasion.